Refunds
Cancelations:
As soon as you place your order, we are unable to make any changes as it has already been processed.You will need to place another order or return the unwanted product.
Refunds:
Our glassware is packed with care and consideration. In the unlikely event the glassware is damaged during delivery, you will need to provide us with the following information, by email liquidsocietynz@gmail.com within 48 hours of delivery.
- Photographic proof of the broken product
- Your order number
- A refund or replacement
If you are eligible for a refund, we will refund the card used to pay for the original order, alternatively please advise us of any card detail changes prior. We aim to action refunds within 7 working days from purchase of the returned product.
If you are not entirely satisfied with the glassware, you may return them to us within 14 days of purchase. We will be more than happy to offer you a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. You will be responsible for returning the product to us at your own cost unless the items are faulty.